Why customer service teams need a shared inbox
When customer messages arrive on WhatsApp, Instagram and email in different places, it is hard to know who replied to whom and which conversation is still waiting.
The problem: scattered channels, one team
Switching between apps slows replies and makes follow-up depend on an employee's memory instead of being recorded in the system.
What a shared inbox changes
Every conversation appears in one place with a clear owner, a status and tags, and the whole team sees the same context before replying.
How to get started
Connect your channels, add your team and set their permissions, then assign conversations. You can try Linkly free for 3 days.