Frequently asked questions
Can I use more than one employee?
Yes. Add employees and set their roles, teams and permissions from one dashboard.
Can I connect my existing WhatsApp number?
It depends on the number's status and Meta's WhatsApp Cloud API requirements — we help you review the connection path.
Do I need a new WhatsApp number?
Not always. We review your current number's status first, then decide the best path.
Do you support the WhatsApp Business API?
Yes, the operational connection is built on Meta's official WhatsApp Cloud API.
Is there an API?
A developer API and webhooks are available from the Large Enterprises plan and up.
Can I cancel my subscription?
Cancellation can be scheduled for the end of the current period from the billing screen.
Is there a setup fee?
Setting up Meta accounts and the full connection is optional and costs SAR 500 one time.
How are WhatsApp fees calculated?
Official WhatsApp message fees from Meta, if any, are separate from the Linkly subscription.
Is customer data safe?
The platform uses user permissions, encryption for integration secrets, time-limited sessions, and activity logs to help track activity.