Shared inbox
Save time instead of switching apps; every message and customer history lives in one place.
A shared inbox for customer service and sales teams
Reply faster to customers and never lose a conversation
Linkly brings your WhatsApp, Instagram, Facebook, Telegram and email conversations into one place, so your team replies, routes and follows up without losing a customer.
See how it works → 3 days free No card required We help you connect your channels5+messaging platforms in one shared inbox
1Inbox for the whole team
∞Clear context for every conversation
Linkly Inbox12 newTHE PRODUCT
One interface showing exactly what your team needs right now
From the first message to close, the conversation, customer, owner and next step all stay in the same context.
- 01
Messages, channel, tags and status without switching screens.
- 02
Assign the conversation to an employee or team and track the work.
- 03
Move it into sales follow-up, support, or escalation.
Interactive demo
Waleed AlsubaieWhatsApp · now
NewHello, is the product available today?
Unassigned
Hello, yes it is. Sending you the order link now.
Interested✓ Resolved
CHANNELS
Every channel on its own terms. One place to manage them.
Turn on the channels your business needs, and let the team work from a single inbox.
Interactive demo
Customer conversations, templates and attachments via the Cloud API.
Incoming message
WWaleed AlsubaieWhatsApp
Hi, is the product available today?
Receive messages, keep customer context, and reply from the same space.
Receive your Facebook page messages and reply from the same inbox.
Telegram
Connect the bot, receive messages, and route them securely.
Connect Gmail to send and receive.
TikTok
Coming soonComing soon: TikTok messaging is waiting for TikTok's approval of its messaging API. Conversion events for TikTok ads are available on the Large Enterprises plan.
Store integrations: Salla is available on the Large Enterprises and Build your plan tiers (products, orders and coupons). Zid and Shopify are coming soon.
More channels by plan: YouTube and LinkedIn comments, Meta and Snapchat lead forms, Google Business Profile reviews, X messages, and SMS (sending only). Details in the plan comparison
FEATURES
Everything your team needs to manage conversations clearly
Practical tools built around the daily workflow, not a long list of theoretical features.
Conversation routing
No message goes unanswered; every conversation has a clear owner from the first moment.
Statuses and tags
Know instantly what needs follow-up today instead of reviewing every conversation by hand.
Team collaboration
Your team works without duplicate replies or conflicts, because everyone sees the same context.
Replies and automation
Your team replies faster without retyping the same answer, and complex cases route automatically.
Operational reports
See where delays and opportunities are with real numbers, not guesswork.
Ready to bring your team's conversations together?Start with a free account, then set up your channels step by step.
Start your free trialHOW IT WORKS
Get started in four steps
A clear path from creating your account to your team's first managed conversation.
- 1
Create your account
Start the trial and complete your business details.
- 2
Connect your channels
Set up the channels available for your business.
- 3
Add your team
Define employees, teams and permissions.
- 4
Start replying
Route conversations and track performance.
USE CASES
From the first inquiry to a served customer
Sales
A customer comes in from WhatsApp or Instagram, gets assigned to a sales rep, and their next step is saved.
Lead → Assign → Follow upCustomer service
An inquiry or complaint lands in the inbox and moves to the right team with full context.
Message → Team → ResolveOperations & follow-up
Rules, quick replies and business hours cut delays and keep the experience consistent.
Rule → Action → MeasureSECURITY & TRUST
Your customers' data deserves business-grade protection
Protection is a core part of the product, from signing in to connecting your channels.
Encrypted connection secrets
Channel and integration tokens and keys are stored encrypted and never shown in full in the interface.
Role-based permissions
Decide what each employee can see and do based on their role in the team.
Message source verification
We check the signature of incoming requests from connected platforms before accepting them.
Secure passwords and sessions
Passwords are stored as a one-way hash (scrypt), never as text; sessions are time-limited, with optional two-step verification.
PRICING
A clear plan for every stage of your team's growth
Start with the free trial first, then choose the capacity and tools that fit how you work.
Individuals
Best for a solo business owner who needs their WhatsApp messages organized.
199199SAR
/ month
/ month
- Up to 1 user
- Very simple auto-reply (up to 6 steps)
- Tags and quick replies
- Approved WhatsApp template to follow up after the 24-hour window
- Salla store link: orders, abandoned carts and WhatsApp updates
Show all features (4 more)Hide the extra features
- WhatsApp notifications for every order and shipment status
- Abandoned-cart recovery by WhatsApp message
- Track orders and shipping from inside the chat
- Basic report
Regular
Best for a growing business that needs a second channel and a small team.
349349SAR
/ month
/ month
- Up to 3 users
- WhatsApp + Instagram + Telegram + Email
- 300 marketing messages/month
- 100 promotional emails/month
- Everything in Individuals
- Auto-reply up to 15 steps and work hours
Show all features (6 more)Hide the extra features
- 2 teams and automatic routing
- Templates, campaigns and tag-based segments
- AI assistant with your own API key
- Automatically send the customer their nearest branch (up to 30 branches)
- Sales pipeline and escalation (30 min)
- Basic reports
Small Enterprises
Best for a team that needs automation, audience segments, and an AI Assistant.
599599SAR
/ month
/ month
- Up to 6 users
- WhatsApp + Instagram + Telegram + 5 more channels
- 700 marketing messages/month
- 250 promotional emails/month
- Everything in Regular
- Multiple teams, automation and routing rules
Show all features (5 more)Hide the extra features
- AI assistant (50 requests/day) and knowledge base (50 entries)
- Recurring campaigns and campaign-engagement segments
- Nearest-branch reply (up to 65 branches)
- Adjustable escalation and operations center
- Performance and SLA reports
Large Enterprises
Best for multiple teams that need more channels and integrations.
899899SAR
/ month
/ month
- Up to 8 users
- WhatsApp + Instagram + Telegram + 9 more channels
- 1,200 marketing messages/month
- 500 promotional emails/month
- Everything in Small Enterprises
- Product catalog and buying on WhatsApp (up to 300 products)
Show all features (4 more)Hide the extra features
- AI assistant (100 requests/day) and knowledge base (200 entries)
- Nearest-branch reply (up to 100 branches)
- Developer API, webhooks and integrations
- Excel export and priority support
Build your plan
Contact us, pick the features, channels and limits you need, and we'll send you a quote for exactly that.
Tailored to you
No fixed price · a custom quote after you contact us
- Number of users by agreement
- Every available channel: WhatsApp, Instagram, Telegram, Facebook, Gmail, YouTube, LinkedIn, Snapchat, SMS and more
- Unlimited marketing messages and recurring campaigns
- 1,000 promotional emails/month or by agreement
- Advanced customer segments, reports and Excel export
- Automation and bots with unlimited steps and nodes
Show all features (9 more)Hide the extra features
- Product catalog and buying on WhatsApp, sized to you
- Branches and nearest-branch replies, sized to you
- Knowledge base and AI assistant with limits that fit you
- Automatic conversation escalation
- Salla store integration (Zid and Shopify coming soon)
- Conversion events to Meta, Snapchat and TikTok
- Developer API, webhooks and integrations
- Custom white-label branding
- Dedicated account manager and instant VIP support
Compare plans and featuresEverything each plan includes, in one place.Show the full plan comparisonHide the comparison
Swipe the table sideways to see every plan
| Feature | Individuals199 SAR / month | Regular349 SAR / month | Small Enterprises599 SAR / month | Large Enterprises899 SAR / month | Build your planOn request |
|---|---|---|---|---|---|
| Essentials | |||||
| Users | 1 user | 3 users | 6 users | 8 users | By agreement |
| Shared inbox | ✓ | ✓ | ✓ | ✓ | ✓ |
| Customers | ✓ | ✓ | ✓ | ✓ | ✓ |
| Tags | ✓ | ✓ | ✓ | ✓ | ✓ |
| Quick replies | ✓ | ✓ | ✓ | ✓ | ✓ |
| Approved WhatsApp template to follow up after the 24-hour service window | ✓ | ✓ | ✓ | ✓ | ✓ |
| Channels | |||||
| WhatsAppMessages, templates, campaigns | ✓ | ✓ | ✓ | ✓ | ✓ |
| InstagramDMs and comments | — | ✓ | ✓ | ✓ | ✓ |
| TelegramBot messages | — | ✓ | ✓ | ✓ | ✓ |
| EmailSend and receive (Gmail) | — | ✓ | ✓ | ✓ | ✓ |
| Facebook MessengerPage messages | — | — | ✓ | ✓ | ✓ |
| Google Business ProfileCustomer reviews and replies | — | — | ✓ | ✓ | ✓ |
| Meta Lead AdsLead forms | — | — | ✓ | ✓ | ✓ |
| TikTokPending TikTok messaging approval | — | — | Coming soon | Coming soon | Coming soon |
| YouTubeVideo comments | — | — | — | ✓ | ✓ |
| LinkedInPost comments | — | — | — | ✓ | ✓ |
| SnapchatLead forms | — | — | — | ✓ | ✓ |
| SMSSending only | — | — | — | ✓ | ✓ |
| X (Twitter)DMs and mentions | — | — | — | — | ✓ |
| Auto-reply | |||||
| Auto-reply bot | Simple (up to 6 steps) | Up to 15 steps | Unlimited | Unlimited | Unlimited |
| Work hours and off-hours reply | — | ✓ | ✓ | ✓ | ✓ |
| AI assistant | — | With your own API key | 50 requests/day | 100 requests/day | By agreement |
| Knowledge base | — | — | Up to 50 entries | Up to 200 entries | By agreement |
| Team and operations | |||||
| Teams and routing | — | 2 teams | ✓ | ✓ | ✓ |
| Escalation of unanswered chats | — | Fixed 30 min | Adjustable | Adjustable | Adjustable |
| Automation and routing rules | — | — | ✓ | ✓ | ✓ |
| Operations center | — | — | ✓ | ✓ | ✓ |
| Reports | Basic | Basic | Full (agents, teams, SLA) | Full + Excel export | Full + Excel export |
| Marketing and sales | |||||
| Templates | ✓ | ✓ | ✓ | ✓ | ✓ |
| Marketing campaigns | — | 300 messages/month | 700 messages/month | 1,200 messages/month | Unlimited messages |
| Scheduled recurring campaigns | — | — | ✓ | ✓ | ✓ |
| Customer segments | — | By tags | Advanced (campaign engagement) | Advanced | Advanced |
| Conversion events to ad platforms (campaign optimisation) | — | — | Meta only | Meta, Snapchat and TikTok | Meta, Snapchat and TikTok |
| Salla integration: orders, abandoned carts and WhatsApp updates | ✓ | ✓ | ✓ | ✓ | ✓ |
| WhatsApp order and shipping notifications (Salla) | ✓ | ✓ | ✓ | ✓ | ✓ |
| Abandoned-cart recovery by WhatsApp (Salla) | ✓ | ✓ | ✓ | ✓ | ✓ |
| Order and shipping follow-up from the chat (Salla) | ✓ | ✓ | ✓ | ✓ | ✓ |
| Zid integration (products, orders, coupons) | — | — | — | Coming soon | Coming soon |
| Shopify integration (products and orders) | — | — | — | Coming soon | Coming soon |
| Send the customer their nearest branch | — | Up to 30 branches | Up to 65 branches | Up to 100 branches | By agreement |
| Product catalog and buying on WhatsApp | — | — | — | Up to 300 products | By agreement |
| Developers and enterprise | |||||
| Ad-platform integrations (receiving leads) | — | — | — | ✓ | ✓ |
| API and webhooks | — | — | — | ✓ | ✓ |
| Custom white-label branding | — | — | — | — | ✓ |
What do the prices cover?
- Free trial
- 3 days starting when you create your account, on the plan you pick (except “Build your plan”), with no card. When it ends, you choose a plan and pay to keep using the dashboard.
- Marketing messages
- An allowance for the campaign messages you send from Linkly; replying to customer conversations never uses it. It is added with each subscription payment (12 months’ worth with yearly billing). If it runs out, the rest of a campaign stops sending until you top up or your subscription renews.
- Meta fees for WhatsApp
- Template message fees charged by Meta, if any, are not included in the plan; you pay them to Meta directly through the payment method on your own WhatsApp Business Account.
- Channel connection and setup service
- We help you connect your channels to your existing accounts as part of your subscription. The optional setup service (500 SAR one time) is for businesses without a Facebook or Meta Business account: we create the account and connect WhatsApp Business end to end.
FAQ
Clear answers before you start
Can I use more than one employee?+
Yes. Add employees and set their roles, teams and permissions from one dashboard.
Can I connect my existing WhatsApp number?+
It depends on the number's status and Meta's WhatsApp Cloud API requirements — we help you review the connection path.
Do I need a new WhatsApp number?+
Not always. We review your current number's status first, then decide the best path.
Do you support the WhatsApp Business API?+
Yes, the operational connection is built on Meta's official WhatsApp Cloud API.
Is there an API?+
A developer API and webhooks are available from the Large Enterprises plan and up.
Can I cancel my subscription?+
Cancellation can be scheduled for the end of the current period from the billing screen.
Is there a setup fee?+
Setting up Meta accounts and the full connection is optional and costs SAR 500 one time.
How are WhatsApp fees calculated?+
Official WhatsApp message fees from Meta, if any, are separate from the Linkly subscription.
Is customer data safe?+
The platform uses user permissions, encryption for integration secrets, time-limited sessions, and activity logs to help track activity.
START TODAY
Let your team focus on the customer, not on switching between apps.
Try Linkly free for 3 days.
Start your free trialNo card required