Data Deletion Instructions

Last updated: July 27, 2026

Linkly users and account owners can request deletion of their data or disconnect linked channels at any time. Deletable data includes account data, conversations, customers, employees, tags, connection settings, and stored tokens.

How to request data deletion

1. Log in to your Linkly account.
2. To disconnect a single channel only, go to Settings & Connections and disconnect it.
3. To delete your full account data immediately, the account owner can do it directly: open the account avatar at the top of the dashboard → Security → Danger zone → Permanently delete account. This erases all of the company's data (conversations, customers, campaigns, employees, billing history) immediately and cannot be undone.
4. If you can't access the account, or the request isn't from the account owner, send a deletion request to marketing@audience.sa with the subject line "Data Deletion Request", including your company name, registered email, and the channels you want deleted.

Deleting Meta data

When you request deletion of Meta data or disconnect a channel, we delete the stored access tokens and connection data for that channel and stop sending or receiving messages through it. You can also remove the app from your Meta Business account settings.

Processing time

We process data deletion requests within a reasonable period, and may retain limited records where required for legal compliance, abuse prevention, or dispute resolution.

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