Privacy Policy

Last updated: October 6, 2026

Linkly is a platform for managing customer conversations across multiple channels such as WhatsApp, Instagram, Facebook Messenger, Telegram, email, X (Twitter), LinkedIn, Snapchat, YouTube, TikTok (pending platform approval), and Google Maps reviews. This policy explains how we collect, use, and protect data when you use the platform.

Data we collect

• Account data such as name, email, job role, and company information.
• Connection data authorized by the customer, such as page IDs, account handles, WhatsApp numbers, and the access tokens needed to operate the service.
• Conversation, message, comment, and review data that reaches the customer's account after their approval.
• Operational data such as the assigned employee, tags, templates, automations, and usage history within the platform.

How we use data

We use data to provide the conversation management service, receive messages, comments, and reviews, assign conversations to employees, send replies, run templates and automations, and display reports for the customer's account.

Meta Platform data

We use Meta Platform data solely to provide messaging and customer-service features on behalf of the customer who granted authorization. We do not sell Meta data, do not use it for advertising purposes unrelated to the service, and do not share it with third parties except where necessary to provide the service or comply with regulations. The same principle applies to data from any other channel you connect (X, LinkedIn, Snapchat, YouTube, TikTok, Telegram, or email): it is used solely to operate messaging and engagement features on your behalf, and is never sold or used for advertising unrelated to the service.

Online store data (Salla, Zid and Shopify)

When a customer connects their Salla, Zid or Shopify store, we request read access to orders and customers only, with their explicit consent on the platform's own authorization screen. We use this data (order number, status, amount and shipping details, the name and phone number on the order, and abandoned carts) to send order notifications and abandoned-cart reminders over WhatsApp and to answer shoppers' questions about their orders, on the merchant's behalf and according to the settings the merchant chooses.

• We do not sell store or shopper data, use it for advertising or profiling, or share it except with the service providers needed to operate the platform.
• Access tokens are stored encrypted, and the merchant can disconnect at any time, which ends our access to the store immediately.
• We keep an order-event log and cart reminders to run the feature and avoid duplicate messages, and we delete store or shopper data when the platform sends an erasure request (such as Shopify's mandatory privacy webhooks) or when the merchant asks.

Google user data (Gmail, YouTube and Business Profile)

When a customer connects their Google account to Linkly, we request only the following permissions, with their explicit consent on Google's official consent screen:

• Gmail: read incoming messages (gmail.readonly) and send replies (gmail.send), to show email in the shared inbox and reply to it.
• YouTube: read comments on the customer's channel and reply to them (youtube.force-ssl).
• Google Business Profile: read reviews and reply to them (business.manage).

We use this data only to display messages, comments and reviews inside the customer's account and to send the replies written by the customer or their authorized team members. We do not use it for any other purpose.

Who we share, transfer or disclose Google user data with

• We do not sell Google user data, do not share it with data brokers or advertising networks, and do not use it for advertising or profiling.
• The data is visible only to the users of the same workspace whom the customer added, according to the permissions the customer granted them.
• We store and process it on Google Cloud infrastructure (Cloud Run and Cloud SQL in the me-central2 region) as a hosting provider acting on our behalf, which may not use the data for anything other than providing the service.
• AI features, including automated replies, suggestions, summaries, classifications and audio transcription, are disabled for Gmail, YouTube and Google Business Profile conversations. We do not send the content of these conversations to AI providers, model aggregators or their downstream models.
• We do not disclose Google user data to any other party except with the customer's consent, where required by law or a court order, or for security and abuse prevention.

Limited Use

Linkly's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. In addition: our staff do not read Google user data unless the customer consents, for security or technical troubleshooting, or to comply with law, and we do not use Google user data to train generalized AI models.

Retention and deletion

When a Google channel is disconnected from the platform settings we delete its access tokens, and the customer may request deletion of their data through the data deletion page. They can also revoke access at any time at myaccount.google.com/permissions.

Data protection

We apply appropriate measures to protect data and restrict access according to permissions within the account. Each customer retains control over their connection, employee, and permission settings.

Cookies and analytics

Our marketing site uses analytics cookies (Google Analytics via Google Tag Manager) solely to understand and improve site usage - never for targeted advertising. These tools are never loaded and no analytics cookie is ever stored until you explicitly consent via the cookie notice shown on your first visit, and you can accept or withdraw that consent at any time.

Data retention and deletion

We retain data for as long as necessary to operate the service or as required by law. A customer may request deletion of their data or disconnect channels from the platform settings or via the data deletion page.

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