Organize Instagram conversations and follow-up
Turn Instagram enquiries into a clear support workflow. Review connection permissions, team routing, testing and plan capacity before getting started.
العربيةGive every enquiry a next step
An Instagram enquiry may begin with a product question and continue into pricing or order support. Linkly keeps context, ownership, tags and status together so the next employee can see what was agreed and what remains to be done.
Choose a few meaningful tags, such as product enquiry, existing order and follow-up needed. Too many tags without a shared definition make search and reporting harder.
Check connection requirements and your plan
Use an Instagram account eligible for connection and grant the permissions requested by Meta through its official connection flow. Use the correct administrator account and do not share login credentials with employees or support. Recheck the connection if permissions later change.
Instagram is included from the Regular plan in the current comparison. Review user capacity, channels and automation limits. Messaging limits and supported interactions remain subject to the platform's permissions and policies.
Test before the team goes live
Connect the account in integrations, then send a private message from a separate test account. Check that it reaches the right channel and that an authorized employee can reply. If comments are part of your workflow, test them separately and distinguish them from private messages.
Try handing the conversation to another employee, tagging it and resolving it. If an interaction is missing, review permissions and connection status before reconnecting. Record its time and type for support without sending real customer data.
Make promises traceable
When an employee promises a quote or a follow-up, record the next step and its owner. Quick replies help with common questions, but check current pricing and availability before sending.
Track delayed conversations and incomplete handovers over comparable business hours. Request a walkthrough if you need to review your business scenario before starting the trial.
Before you start
- Eligible account and connection permissions
- A plan with Instagram and sufficient users
- Test the messages and comments you need
- Agree follow-up ownership and tags