WhatsApp auto reply: a welcome, options and a handoff to your team
Build an auto reply that welcomes customers, shows options and hands them to the right team, then learn when to add rule-based automation and the AI assistant. No coding.
العربيةAn auto reply built from visible steps
You build the conversation flow step by step on one diagram: a welcome message, then a list of options, then a ready answer or a handoff to an agent or team. You edit any step with a click and see the whole flow before turning it on.
What each plan includes
The auto reply is available on every plan, with more steps and step types on higher plans. Rule-based automation (when a rule starts and what it does) and the AI assistant built on your knowledge base start with the Small Enterprises plan.
An assistant that answers from your own knowledge
You add your questions and answers to the knowledge base and the assistant drafts replies from that content only. It should not answer anything you did not write, so start with your customers' most frequent questions.
Test before you turn it on
Try the auto reply from your own number first, and check that the handoff to the team reaches the right person and that messages outside working hours read the way you want.
Before you start
- A clear welcome message
- Options covering the most frequent questions
- A handoff step to an agent or team
- A test of the flow from a number you own
- A reviewed knowledge base before enabling AI