Connect Salla orders to WhatsApp updates
Understand Salla order updates, WhatsApp notifications and abandoned carts in Linkly, how they differ from the product catalog, and what to test before launch.
العربيةWhat the Salla connection includes
Salla integration helps your team follow orders and shipping in the customer conversation, with WhatsApp updates and abandoned-cart reminders based on your settings. These Salla features are available on every plan; user capacity and other tools differ by plan.
The product catalog and buying on WhatsApp are separate features starting on Large Enterprises. Receiving order information is different from offering a shopping catalog in WhatsApp. Zid and Shopify integrations are listed as coming soon.
Before enabling notifications
Prepare store administration permissions and the appropriate WhatsApp business account. Connect through integrations or the official flow available for your store. Review the permissions and confirm the store connection and WhatsApp connection separately.
Choose explicit notification events, such as order or shipping status updates. Review the template, order reference and delivery details the customer needs. Avoid including sensitive information that does not help the customer follow the order.
Test orders and abandoned carts separately
Use a test order and a phone number you control. Change its status through the normal store workflow and check that one notification arrives with the correct content. Check the order context available for follow-up before enabling more events.
For abandoned-cart reminders, review the trigger, timing and message. Look for duplicate or delayed messages before expanding the rollout. Keep the test order reference and event time ready if support is needed.
Charges and sending limits
The Linkly subscription and Meta's WhatsApp template charges are separate. Review template type, any Meta fees, VAT and message allowances in pricing. Availability of the Salla connection does not mean unlimited notifications.
Review customer consent and stopping rules for marketing messages, which remain subject to platform policies. Start with a small test group and measure delivery success and order-status enquiries before drawing conclusions.
Before you start
- Store permissions and WhatsApp connection ready
- Order updates distinguished from the catalog
- One correct notification for a test order
- Review templates, charges and sending limits