WhatsApp for clinics and health centers: organized patient inquiries
How your clinic can organize patient inquiries on WhatsApp: a shared inbox for the reception team, an auto reply outside hours, and permissions that decide who sees what. Try Linkly free.
العربيةThe reception team in one inbox
Reception staff share one number and each conversation is assigned to a person, so two people never answer the same patient and no inquiry gets lost between shifts.
Replies outside working hours
An automatic message confirms the inquiry was received and gives working hours, the doctors' working days and how to get there; the team follows up when the day starts.
Permissions and data privacy
Permissions follow roles, so staff see only what concerns them. Read the privacy policy to see how data is processed, and do not send sensitive medical details through the auto reply.
What Linkly does not do
It does not replace an appointment system or a medical record; it manages conversations and inquiries and complements the system you already use.
Before you start
- A WhatsApp Business number for the clinic
- Working hours and the doctors' working days
- Reception staff with defined permissions
- An outside-hours message
- The privacy policy reviewed with management